Helen Paas on Automating and Scaling for Growth
2024-12-30
Helen Paas is a strategic customer support professional and co-founder of H2 Resolve, a company dedicated to helping businesses excel in customer service through automation and scaling for growth. With an extensive global experience and a robust network of specialists, Helen’s expertise spans the entire customer support journey, ensuring businesses not only meet but exceed their customers' expectations. Her mission is to streamline customer interactions, helping companies build a world-class support team and leveraging cutting-edge automation tools. Helen’s focus is on enabling businesses to drive loyalty and growth by putting the customer first, while providing solutions that reduce the noise and chaos for overwhelmed organizations.
[00:02] Welcome Back – Phil Better welcomes listeners to the show.
[00:47] Guest Introduction – Phil introduces the guests and their expertise.
[01:44] Today's Insights – Phil outlines the key topics discussed by the Helens.
[02:29] Guests Chat – The Helens join the discussion.
[03:08] Leaving Corporate Life – The Helens discuss their transition to entrepreneurship.
[07:30] Customer Focus – Phil and the Helens discuss the importance of focusing on customers.
[13:31] Advice for Entrepreneurs – Helen Paas shares advice on data and customer support.
[22:17] Investing in Yourself – The Helens discuss personal development and staying focused.
[31:04] Future Vision – The Helens talk about their future plans for H2 Resolve.
[32:46] Personal Reflection – The Helens reflect on pivotal moments in their careers.
[41:55] Biggest Impact – Helen shares a significant experience during the Brexit vote.
[45:06] Advice to Younger Selves – The Helens share advice to their 10-year-old selves.
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